How to Call Santander Bank from Abroad (Without SIM or Roaming)
If you’re traveling or living abroad and need to contact Santander Bank, whether for a card issue, account query, or fraud alert, using your local phone plan can be extremely expensive. UK freephone numbers typically don’t work internationally, and many VoIP services are unreliable for secure banking calls.
This guide shows you the most effective way to call Santander from anywhere in the world without paying roaming charges or downloading apps. You’ll get clear instructions and all the Santander numbers you need.
How to Call Santander Bank from Abroad
- Go to Callshake.com.
- Create an account and add pay-as-you-go credit.
- When prompted, dial the Santander number you need (see the list below).
Why use Callshake?
- No app required: Works in your browser on any device.
- No UK number needed: Get a local access number in 60+ countries.
- Pay only for what you use: No subscription, no hidden fees.
Santander Bank Customer Service Numbers
Here are the main Santander phone numbers for customers calling from abroad. Verified as of January 2025:
| Department | Phone Number | Hours (UK Time) |
|---|---|---|
| Customer Services | +44 330 9 123 123 | Mon–Fri 8AM–8PM; Sat 9AM–5PM; Sun 10AM–4PM |
| Premier Banking | +44 800 389 7000 | Mon–Fri 8AM–6PM; Sat 9AM–1PM |
| Business Banking | +44 330 9 123 456 | Mon–Fri 8AM–6PM; Sat 9AM–1PM |
| International Support | +44 191 518 5555 | Mon–Fri 8AM–6PM |
| Lost/Stolen Cards | +44 330 9 123 456 | 24/7 |
| Fraud Prevention | +44 330 9 123 456 | 24/7 |
- All numbers above accept international calls and connect you to Santander support teams.
- If your country blocks UK numbers, use Callshake’s local access number to connect.
Why Calling Santander from Abroad Often Fails
Most UK freephone numbers, like 0800 numbers, won’t work from outside the UK. Even when using Santander’s direct numbers, you might encounter:
- High roaming charges (£2–8 per minute)
- Poor call quality or dropped connections
- Issues with automated menu systems
| Method | Why It Fails |
|---|---|
| Hotel Phone | Expensive, limited control |
| Local SIM Direct Dial | Blocked or high cost |
| Santander App | May not work abroad or for phone calls |
| VoIP Services | Often blocked by bank security systems |
Tips for Calling Santander Bank
- Have your account details ready: sort code, account number, and registered mobile number
- Prepare your query: write down what you need help with before calling
- Check UK time zones: Santander operates on Greenwich Mean Time (GMT) or British Summer Time (BST)
- Keep records: note any reference numbers or agent names for follow-up calls
- Use your registered phone number when possible for faster verification
Alternative Contact Methods
If calling isn’t working, try these options:
- Santander Online Banking: Secure messaging through your online account
- Santander Mobile App: In-app messaging for many queries
- Social Media: @SantanderUKHelp on X/Twitter
- Branch Visit: If you are in the UK, visit a local branch for in-person assistance
- Email Support: Available through your online banking secure message center
Common Santander Queries from Abroad
- Card Declined: Cards often blocked automatically when used abroad without notification
- ATM Problems: Issues with international withdrawals or high fees
- Online Banking: Access problems when logging in from foreign locations
- Transaction Disputes: Checking unfamiliar or suspicious charges
- Travel Notifications: Informing the bank of your travel plans to prevent blocks
- Account Management: Updating contact details while abroad
Santander International Services
Santander has operations in multiple countries. If you’re in one of these locations, you might also contact:
- Santander Spain: +34 915 123 123
- Santander Brazil: +55 11 4004 3535
- Santander Mexico: +52 55 5257 8000
- Santander USA: +1 877 768 2265
However, for UK-specific accounts and services, always use the UK numbers listed above.
